Last Updated: 12/10/2024

At The TyreWarehouse Autocare Centres ("we," "us," or "our"), we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and store personal data when you visit our website and engage with our services. By using our website, you agree to the terms of this privacy policy.

1. Information We Collect

We may collect and process the following data about you:

• Personal Identification Information: Name, email address, phone number, and vehicle details.

• Contact Information: When you fill out forms on our website or communicate with us by phone or email.

• Technical Data: IP addresses, browser type, time zone settings, and browsing patterns.

• Usage Data: Information on how you use our website and services.

2. How We Use Your Data

We use your data to:

• Provide and maintain our services, including scheduling appointments and providing quotes.

• Respond to your inquiries and requests.

• Send you service updates, promotions, and other information you may find useful, if you have opted in to receive marketing communications.

• Improve our website, services, and overall customer experience.

• Comply with legal obligations.

3. Cookies

Our website uses cookies to enhance user experience, improve website performance, and analyze website traffic. For more information on the cookies we use, please refer to our Cookie Policy.

4. How We Share Your Data

We will never sell your personal data to third parties. However, we may share your data with:

• Service Providers: We may share your data with trusted third-party service providers to help us operate our business (e.g., payment processors, IT support).

• Legal Requirements: We may disclose your data when required to do so by law, such as to comply with legal obligations or to protect our rights.

5. Your Data Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.

• Correction: You have the right to correct any inaccurate or incomplete data.

• Erasure: You can request that we delete your data, subject to legal retention requirements.

• Restriction of Processing: You can request that we limit how we use your data in certain circumstances.

• Data Portability: You can request the transfer of your data to another service provider.

• Objection: You can object to the processing of your data based on our legitimate interests.

To exercise any of these rights, please contact us at info@the-tyrewarehouse.co.uk.

6. Data Security

We take the security of your data seriously and have implemented appropriate measures to prevent unauthorized access, disclosure, or loss of your personal information. However, no online transmission is 100% secure, and we cannot guarantee the security of your data.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.

8. Changes to This Policy

We may update this privacy policy from time to time. We encourage you to review this page periodically for any changes. The date of the latest version will be displayed at the top of this policy.

9. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us at:

The TyreWarehouse Autocare Centres
Email: info@the-tyrewarehouse.co.uk